Privacy Policy

Effective Date: November 14, 2026

Haven and Heart Senior Placement ("Haven and Heart," "we," "our," or "us") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and share information when you visit our website, contact us, or request our complimentary senior living guidance services.

1. Information We Collect

When you contact Haven and Heart or complete a consultation request form, we may collect:

  • Your name, email address, and phone number.
  • Your preferred location and the type of senior living guidance you are seeking.
  • Information you voluntarily provide about your family's preferences, budget, timing, and care needs.
  • Basic website usage information collected through cookies or similar technologies, if enabled.

We ask that you avoid submitting detailed medical records or highly sensitive personal information through our website forms.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and consultation requests.
  • Understand your family's senior living preferences and needs.
  • Help identify assisted living communities, memory care options, and residential care homes that may be appropriate.
  • Coordinate community introductions, tours, and follow-up communications.
  • Maintain business records and improve our services.
  • Comply with applicable legal obligations.

3. Sharing Your Information

Haven and Heart Senior Placement does not sell your personal contact information to third-party marketers.

With your permission, we may share relevant information with senior living communities or residential care homes to help explore availability, suitability, and potential care options.

We may also use trusted service providers to support website hosting, contact forms, communications, and business operations.

Information may be disclosed when required by applicable law.

4. Complimentary Services and Referral Relationships

Our senior living guidance services are complimentary to families.

When a family chooses a participating senior living community or residential care home, Haven and Heart may receive a referral fee from that provider.

These referral relationships do not change the family's responsibility or right to make its own decisions.

5. Information Security

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure.

However, no website, electronic communication, or information storage system can be guaranteed completely secure.

6. Cookies and Website Technologies

Our website may use cookies, analytics tools, or similar technologies to understand website performance and improve the visitor experience.

You may be able to manage cookies through your browser settings.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and recordkeeping requirements.

You may also ask us to stop sending nonessential communications.

8. Third-Party Websites

Our website may contain links to third-party websites. Haven and Heart is not responsible for the privacy practices or content of those websites.

We encourage visitors to review the privacy policies of any third-party services they use.

9. Children's Privacy

Our website and services are intended for adults seeking senior living information and assistance. We do not knowingly collect personal information directly from children under 13.

10. Updates to This Policy

We may update this Privacy Policy as our services, business practices, or applicable legal requirements change.

Any updates will be posted on this page with a revised effective date.

11. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

Haven and Heart Senior Placement
Serving the Greater Phoenix Metropolitan Area, Arizona
Email: [email protected]
Website: havenandheartseniorplacement.com